How We are Regulated

As a registered social landlord, charity and company, the Association’s functions are closely regulated in a number of ways.

The Scottish Housing Regulator

Registered Social Landlords are regulated by the Scottish Housing Regulator (SHR). The SHR aims to safeguard and promote the interests of current and future tenants of social landlords and other people who use our services. The SHR closely assess the Association and other social landlords based on:

  • How we are performing in delivering our housing services
  • Our financial viability and well being, and;
  • How we are meeting the SHR’s standards of governance and financial management

The Association has a statutory duty to provide certain information to the SHR throughout the year. Below are some of these key documents:

The Association has a Complaints Handling Procedure which you can use when you are dissatisfied with an aspect of how we have delivered our services, or how that may have affected you.

When things go wrong that have a serious and adverse impact on a significant number of people, you can report these issues as a significant performance failure to the SHR who will investigate and take appropriate action to address your concerns.

Office of the Scottish Charity Regulator

As a registered charity in Scotland, we are regulated by the Office of the Scottish Charity Regulator (OSCR) who monitor our compliance with our obligations in line with the provisions set out in the Charities and Trustee Investment (Scotland) Act 2005. The Association provides an annual return to OSCR every December.

Financial Conduct Authority

The Association must also register with the Financial Conduct Authority (FCA), and any changes to the Association’s rules can only proceed with the consent of the FCA. We must also provide financial information annually to the FCA.

Need help or more information?